Refund policy

Refund & Replacement Policy

Thank you for shopping with Mabella Skincare. Please read our policy carefully before making a purchase.

1. No Refunds
All purchases made on our website are final. We do not offer refunds once the order has been placed and processed.

2. Replacement for Damaged Products
We only offer replacements in cases where the product is received in a damaged or defective condition.

To be eligible for a replacement:

  • You must notify us within 48 hours of delivery

  • You must provide clear proof (unboxing video or images) showing the damage

3. Replacement Process
Once your request is reviewed and approved:

  • A replacement product will be shipped to you at no additional cost (if the claim is valid)

4. Conditions

  • Claims made after 48 hours of delivery will not be accepted

  • The product must be unused and in its original packaging

  • In certain cases, we may request the return of the damaged product

  • If return is required, shipping costs may be borne by the customer

5. Non-Eligible Cases
We do not provide refunds or replacements for:

  • Change of mind after purchase

  • Minor variations in color, texture, or fragrance

  • Incorrect usage of the product

6. Contact Us
For any issues, please contact us at:
📧 mabellaskincare.official@gmail.com

By placing an order, you agree to the terms of this Refund & Replacement Policy.